English

Palma de Mallorca · Spain · Mediterranean

Universal Hotel Neptuno

4.4/5789 Google reviews
★★★★
Dive centre 58 m

At Playa de Palma, the sea is directly outside and the evening can move from the beach to the pool bar without requiring a taxi, a timetable or heroic levels of organisation.

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The invitation

Adults-only and set beside the beach, Universal Hotel Neptuno is aimed squarely at grown-up breaks in Palma de Mallorca. You get a hotel with a restaurant, pools, a fitness room and a bar on hand, rather than a place where the day's entertainment ends when you leave the bedroom.

The hotel is for guests aged 18 and over. Its website is available in English, French, German, Spanish and Italian, which is useful when you are planning the stay and checking the practical details before travelling.

There is also free Wi-Fi throughout the hotel, so checking a weather forecast, arranging a day out or sending the usual “still alive, excellent visibility” message does not require hunting for a signal.

The point on the map

The address is Carrer del Llaüt 34 in Platja de Palma, Palma de Mallorca, Spain. The hotel has direct access to the beach, with sun loungers and parasols available there. That makes the coastline part of the immediate surroundings, not a destination requiring a second pair of shoes and a map.

Palma city centre is 6.2 miles away. Nearby points of interest include the Hipotels Convention Centre, Forestal park and La Porciuncula church, giving you a few different directions to take when a full day beside the water feels like too much commitment.

A golf course is about 1.9 miles away. Bicycle hire and excursion assistance are also available at the hotel, so the surrounding area can be explored on two wheels, on foot or through an organised outing.

Deux transats blancs avec des magazines et des boissons sur une terrasse ensoleillée face à la mer.

The rooms, and the nights

The room choice is mainly about how you want the night to feel. Standard doubles keep things straightforward for two people, while the side-sea-view and sea-view categories give you more reason to open the curtains before breakfast. Twin rooms suit dive buddies who prefer separate beds, and the junior suites provide a little more room to spread out after a day spent changing in and out of kit.

For a couple wanting something less orthodox, the Naughty Double Suite has a round bed. It is a deliberate choice rather than a detail you discover halfway through unpacking. Sea-view suites add the more conventional pleasure of looking towards the water, while toiletries are available in the suite categories listed for the hotel.

Air conditioning is available in the double-room categories that include it, along with coffee facilities and a fridge in those rooms. Other practical room features include a private bathroom, television, safe and minibar, although equipment varies by room. Soundproofed rooms are also available, which matters when your ideal evening involves sleep rather than listening to the resort's entire social calendar through the wall.

Double room with side sea view (full double bed)

up to 2 guests

Twin Suite with sea view (twin beds)

up to 2 guests

Twin Junior Suite (twin beds)

up to 2 guests

Standard Twin room (twin beds)

up to 2 guests

Standard Double room (full double bed)

up to 2 guests

Twin Junior Suite with side sea view (twin beds)

up to 2 guests

Twin room with side sea view (twin beds)

up to 2 guests

Une salle lumineuse avec des tables, des chaises et une scène musicale.

The taste of the place

JOY Palace covers the main eating hours, serving breakfast, lunch and dinner. It is presented as more than a simple restaurant, with food, cocktails and music setting the rhythm of the day. For a diver, that gives you somewhere on site to deal with the basic post-water requirements: food first, decisions later.

The Pool Bar serves drinks and dishes from JOY Palace beside the pool. Pool parties are part of its format, so this is not a purely silent corner for reading a newspaper. If you prefer your recovery period with a cold drink, some food within reach and a bit of background life, it is the obvious place to settle.

Breakfast is available as a buffet. The hotel also has a café and snack bar.

Transats et parasols bordent une piscine turquoise face à la mer.

Something to do, or nothing at all

Two pools give you a choice of setting. The outdoor pool is for the straightforward sunny option, while the heated indoor pool is useful when the weather is less cooperative or when you want a swim without making a full production of it. The outdoor pool is seasonal, and the pool facilities operate from April to October.

For quieter recovery, the hotel has a sauna, solarium and massage service. There is also a fitness room, although nobody is obliged to use it merely because it exists. A terrace and sun terrace provide places to sit outside, with the beach immediately available when the pool feels too familiar.

Cycling is available for exploring the area, and the hotel can help with excursions. A nearby golf course gives non-diving companions another way to occupy a morning, while the direct beach access and its loungers and parasols cover the much more respectable activity of doing very little.

What to know before booking

Check-in runs from 15:00 until 02:00, and check-out is by 11:00. Reception operates around the clock, with a lift, luggage storage, concierge services and assistance with excursions available for the practical edges of the stay.

Airport transfer services and a free shuttle service are available through the hotel, with arrangements to be made with the property. Car hire is also available. The airport distance is not included here, so the transfer remains the sensible detail to arrange before travelling rather than something to improvise on arrival.

Free Wi-Fi covers the hotel. Visa, Mastercard and cash are accepted, and the hotel has air conditioning, heating and wheelchair-access facilities. The property closes between 1 November and 4 February, so check the operating dates before building a winter escape around it.

Location
Palma de Majorque, Spain

Important information

  • Breakfast: €12.00 (about £11) per person, not included in the priceBreakfast: €12.00 (about $14) per person, not included in the priceBreakfast: €12.00 per person, not included in the price

According to the new law, under the All-inclusive system a hotel can offer a guest a maximum of 3 alcoholic drinks per day.

Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information.

Every year, the indoor pool is closed during the summer months. In 2026, it will be closed from June 18 to September 15.

The minimum age requirement for new reservations ranges from 16 to 18 years of age.

Cash transactions at this property cannot exceed EUR 2500.00 due to national regulations. For further details, guests should contact the property using the information in the booking confirmation.

The seasonal pool will be open from April to October. No pets and no service animals are allowed at this property.

The following fees and deposits are charged by the property at the time of service, check-in, or check-out:

Fee for buffet breakfast: EUR 12.00 per person (approximately).

In-room safe fee: EUR 2.50 per day.

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Guests will be asked to pay the following charges at the property:

A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay, and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, guests should contact the property using the reservation confirmation information received after booking.

City tax does not apply to children under 16 years of age.

All charges provided by the property are included. However, charges can vary based on the length of stay or the room booked.

The property is closed between November 1 and February 4.

What sets it apart

  • Direct access to the beach
  • Adults-only from age 18
  • Heated indoor pool and seasonal outdoor pool
  • JOY Palace serves breakfast, lunch and dinner
  • Diving centre 58 m away
  • Free Wi-Fi throughout the hotel

Facilities at Universal Hotel Neptuno

Food & drink

  • Restaurant
  • Bar
See all facilities (2)

Services & front desk

  • Internet
  • Wi-Fi gratuit
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