English

Riviera Maya · Mexico · Americas

Biwa Tulum

4.6/5359 Google reviews
★★★★
Dive centre 116 m

In central Tulum, the day can move from cenote water to a rooftop lounger without requiring a heroic expedition across town.

For subtitles in English: start the video firstthen click the gearat the top right of the video, select “Subtitles/CC”, then “Auto-translate” and choose “English”.

The invitation

Biwa Tulum is a boutique hotel in the centre of Tulum, suited to a stay that gives you both a base for exploring and somewhere to come back to. You can keep the day moving through town, then retreat to the pool, the rooftop or the café when the heat starts to win the argument.

The hotel has 14 rooms across three floors, with a lift and ramps for easier access. English and Spanish are spoken by the hotel team, which keeps the useful conversations straightforward when you are arranging a transfer, asking about an excursion or simply trying to locate your coffee.

The point on the map

You find the hotel on Avenida Satélite Norte, in Centro, Tulum. The town centre is just a few steps away, so restaurants, shops and the general bustle of Tulum are close at hand rather than requiring a daily taxi ritual.

The location also puts several well-known outings within reach, including Xel-Há Water Park, the ruins at Cobá and Xcaret Eco Theme Park. A beach shuttle is available, giving you a practical way to reach the coast without treating every beach day as a transport project. Parking is available if you are driving.

Un homme prépare une boisson derrière un comptoir.

The rooms, and the nights

For two people travelling together, the twin room is the obvious choice when separate beds matter; the standard double keeps things simpler for a couple. If a balcony is part of your evening plan, choose the balcony category. It also has air conditioning, a fan, coffee facilities, a desk, a safe, a hairdryer and a television, alongside its private bathroom.

The simpler standard rooms still provide private bathrooms, while the Pearl Master Suites add the more polished details: towels, toiletries, a mirror, a safe and a telephone. A family room is also available, which gives you another option when the room needs to work around more than two sleepers.

Air conditioning and a fan make a practical difference in Tulum's warm climate, particularly when you want to cool down rather than conduct a second sweat session after returning to the hotel. Wi-Fi is available throughout the property, and registered guests are the ones with access to the rooms.

Pearl Master Suite

Standard Twin room (twin beds)

up to 2 guests

Standard Double room (full double bed)

up to 2 guests

Standard Double room with balcony (full double bed)

up to 2 guests

Assiette garnie d'une omelette, d'avocat, de tomates et de pain grillé.

The taste of the place

Don Tomás Café handles breakfast and lunch, working in a brunch-style café format rather than a long formal restaurant service. Breakfast is included in the accommodation offering, and the café's own description puts the emphasis on a generous, fresh start to the day. That is useful when you would rather eat properly before heading out than begin the morning with a heroic amount of coffee and a biscuit.

There is also a hotel bar, plus café service around the pool areas. The available meal arrangement can vary by room booking, so check the exact board attached to your chosen stay. Dinner service and late-night food are not part of the information available here, making the central location useful when you want to eat out after a full day.

Une piscine rectangulaire turquoise est entourée d'un espace aménagé avec des transats et des plantes.

Things to do, or not do

The pool is the main answer when your legs have had enough of sightseeing. There is also a rooftop pool, with sun loungers, complimentary pool towels, café service, bathrooms and showers. The rooftop gives you another place to settle in without leaving the hotel; the pool area also includes toys for children, so the atmosphere can work for family stays as well as for adults who simply want a chair and a bit of shade.

A basic gym covers weight training and cardiovascular exercise, giving you somewhere to keep moving at your own pace. Bicycles are available for getting around, while the hotel can arrange excursions to the turtles at Akumal and Cenote Zemway. Billards, a sun terrace, massage services and a solarium round out the slower options for the hours when another organised activity feels like poor judgement.

The hotel can also help arrange excursions through its tourist assistance service. With the centre of Tulum so close, you can choose between making a plan and abandoning it halfway through the morning. Both are legitimate holiday skills.

What to know before booking

Check-in runs from 15:00 to 21:00, with check-out by 12:00. Airport transfers are available through the hotel, either arranged as a transfer service or shuttle, and should be organised with the property around your arrival. Car hire is also available, while on-site parking helps if you are exploring the region independently.

Free Wi-Fi, luggage storage, a safe, concierge services, laundry and dry cleaning cover the useful administrative side of a stay. Room service is available as well. An emergency lift and ramps support accessibility, and the building has an elevator for the upper floors.

The hotel accepts Visa, Mastercard, American Express, Diners Club and cash. Electricity is 127 volts with Type A sockets, so pack the appropriate adaptor if your plugs come from elsewhere. The pool is open from 06:30 to 22:30, giving you room for an early dip or a late cool-down without having to rearrange the whole day.

Official website:biwatulum.com ↗

Important information

  • Extra bed: $25.00 (about £19) per person per night, not included in the priceExtra bed: $25.00 per person per night, not included in the priceExtra bed: $25.00 (about €23) per person per night, not included in the price

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Pool access available from 6:30 AM to 10:30 PM.

Only registered guests are allowed in the guestrooms.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Airport shuttle fee: USD 180 per vehicle (roundtrip)

Airport shuttle fee per child: USD 0 (roundtrip), (up to 5 years old)

Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

What sets it apart

  • Central Tulum location, close to the town centre
  • Rooftop pool with loungers, towels, café service and showers
  • English and Spanish spoken by the hotel team
  • Don Tomás Café serves breakfast and lunch
  • Beach shuttle and airport transfer available
  • Nearby excursions include Akumal turtles and Cenote Zemway

Facilities at Biwa Tulum

Food & drink

  • Restaurant
  • Bar

Services & front desk

  • Parking
See all facilities (2)

Services & front desk

  • Parking
  • Wi-Fi gratuit
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