English

Tulum · Mexico · Americas

Casa Altamar

4.8/5331 Google reviews
★★★
Dive centre 420 m

White sand, Caribbean water and a room with air-conditioning: Casa Altamar gives your Tulum stay a distinctly coastal starting point.

For subtitles in English: start the video firstthen click the gearat the top right of the video, select “Subtitles/CC”, then “Auto-translate” and choose “English”.

The invitation

You come here for a beach stay with the practical bits in place: a restaurant on site, free Wi-Fi throughout the hotel, a spa and help arranging excursions. Casa Altamar combines hotel and resort facilities in Bahía Tankah, with room categories looking towards the garden, pool, sea or ocean. The place keeps the emphasis on the coast rather than on theatrical extras.

An English- and Spanish-speaking team makes day-to-day communication straightforward. You can settle in, eat on site and arrange outings without turning every simple request into a linguistic puzzle. For a diving holiday, that matters more than another decorative cushion with a grand name.

The point on the map

Casa Altamar is in Tulum, Mexico, at Bahía Tankah III, Lote 16, in Quintana Roo. The hotel sits directly on a white-sand beach, with sun loungers, parasols and a beach bar set up for the hours when the sea has done the hard work of entertaining you.

You are around 9 km from Tulum town centre, so this is a coastal base rather than a town-centre address. The surrounding area gives you access to excursions towards Xel-Ha Water Park, the Coba Ruins and Xcaret Eco Theme Park, while the hotel also arranges trips to Coba, Cenote Manatí and Holbox Island. The map here is about beach access first, town visits second.

Une piscine turquoise bordée d'une terrasse en bois, avec des palmiers et une vue sur la mer.

The rooms, and the nights

The useful choice is not simply between standard and deluxe. It is whether you want to wake to garden, pool, sea or ocean views, and whether a balcony matters to you. Couples can look at the double rooms with ocean or sea views, while families have rooms with garden or ocean outlooks and room for a larger party. Some lower-ground-floor options combine a balcony with garden or ocean views, so the view does not automatically mean choosing a higher floor.

Air-conditioning appears in many of the room categories, which is welcome when the Caribbean has been doing its best all day. Private bathrooms are standard across the listed room types. Selected rooms add blackout blinds, soundproofing, a safe, Wi-Fi, water, towels and toiletries, while some also include a balcony. The more fully equipped double rooms are the sensible pick if you like to shut out the light, keep valuables secure and have the small practicalities handled.

There is no lift, so floor choice is worth considering before you book. For a couple, an ocean-view double room with a balcony gives the evening somewhere to go beyond the bed. For a family, the larger family and quadruple categories keep everyone under one roof, with garden or ocean views depending on the room.

Deluxe room

Standard room

Standard Double room with sea view (full double bed)

up to 2 guests

Standard Double room with ocean view (full double bed)

up to 2 guests

Standard Double room with balcony (full double bed)

up to 2 guests

Standard Double Basement room with garden view (full double bed)

up to 2 guests

Standard Double Basement room with ocean view (full double bed)

up to 2 guests

Standard Double Basement room with balcony and with garden view (full double bed)

up to 2 guests

Standard Quadruple room with balcony and with garden view

up to 4 guests

Standard Quadruple room with balcony and with ocean view

up to 4 guests

Superior room

Superior Suite

The taste of the place

The restaurant serves breakfast, lunch and dinner, so you can keep meals on site when the sea, the sun or simple tiredness has taken over the day. Breakfast comes either as a buffet or à la carte, giving you a choice between getting moving quickly and ordering something more deliberately.

The cooking is Mexican and Caribbean, described as Mexican cuisine without borders and in constant evolution. That is more useful than a vague promise of international food: expect the table to take its direction from the region. The restaurant works across an outdoor terrace, an open-air setting and an air-conditioned interior, so you can choose between feeling the coastal air and escaping it.

There is no separate bar listed, but the beach has its own bar for the hours when a lounger and a drink make more sense than putting shoes back on. The meal plan depends on the room booking, so check what is included before you rely on dinner being part of the arrangement.

Bâtiment blanc à deux étages sur une plage de sable fin, ombragé par des palmiers.

Do something, or do nothing

The white-sand beach is the obvious place to stop making plans. Sun loungers and parasols are already part of the set-up, and the beach bar means you can stay by the water rather than trek inland every time you want a drink. Snorkelling, kayaking and paddleboarding give you options for a day when you want to be on the water without arranging another full excursion. Equipment rental is available.

The spa is the more sensible destination when your shoulders have had enough of straps, current and general holiday activity. Treatments include massage, facials, a hammam, sauna, jacuzzi, mud bath and body wraps. In other words, there is enough here for a proper recovery session rather than a single token treatment.

You can also use the hotel as a base for cultural and nature outings. Coba, Cenote Manatí and Holbox Island are among the excursions on offer, with the tourist desk able to help arrange trips. Families have a children’s menu, and children aged three to twelve eat free, which can make the table easier to manage when everyone is hungry at a different speed.

What to know before you book

Check-in runs from 15:00 to 18:00, with check-out by 12:00. That arrival window is fairly tight, so organise your journey around it rather than treating the first evening as an open-ended affair. There is no lift, and the property has three floors, which makes luggage planning worth a moment of attention.

Airport transfers are available on request, and the hotel can help with excursions. Parking is available, with a charge applying, and the hotel accepts cash, Visa, Mastercard and American Express. Free Wi-Fi covers the property. Laundry, dry cleaning, luggage storage, concierge support and a safe are also available through the hotel’s services.

For health-related needs, there is an infirmary on site and a doctor can be requested. The beach, restaurant and spa keep the basics close, while the direct coastal position means you can organise your days around the sea rather than around repeated journeys into town.

Official website:casaaltamar.com ↗

Important information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

Pool access available from 8:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

One child 10 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

Fee for continental breakfast: approximately USD 30 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

No elevators Professional property host/manager No cribs (infant beds) available No rollaway/extra beds available No front desk Service animals not allowed Pets not allowed

What sets it apart

  • Direct access to a white-sand beach
  • English- and Spanish-speaking hotel team
  • Restaurant serving breakfast, lunch and dinner
  • Spa with massage, hammam, sauna and jacuzzi
  • Snorkelling, kayaking and paddleboarding
  • Around 9 km from Tulum town centre

Facilities at Casa Altamar

Food & drink

  • Restaurant

Services & front desk

  • Parking
See all facilities (2)

Services & front desk

  • Parking
  • Wi-Fi gratuit
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